My New Fave is confident you will instantly fall in love with your piece of jewellery, but if for any reason you aren’t, we are happy to refund or exchange your item within 14 days of purchase. Please contact us to express your request to exchange or refund before returning.
Items must be returned within 14 days of receiving and in its original packaging and in original, saleable condition.
We regret we cannot accept returns or exchange any earrings for hygiene reasons and we cannot refund personalised items as these items are made bespoke and most cannot be reused or sold on.
My New Fave is happy to offer a 6 month warranty on items, but does not include accidental damage or misuse. We will endeavor to repair or replace your item for you within this time.
Please remember that My New Fave jewellery is considered costume jewellery and pieces will unfortunately not last forever.